Grievance Redressal
HomeGrievance Redressal
Last updated: June 26, 2026
If you have a complaint about your Megatel Networks service, we aim to resolve it at the first point of contact. If it remains unresolved, use the escalation levels below in order.
Level 1 — Customer Care
Contact: 1800 120 4404 (toll-free) · info@megatelnetworks.in
Level 2 — Nodal Officer
Name: Monu Yadav
Contact: +91 93101-70468
Level 3 — Appellate Authority
Name: Anil Pal
Contact: anil.pal@megatelnetworks.in
Regulatory Escalation
The three-level process above follows the consumer grievance redressal framework set out under applicable Telecom Regulatory Authority of India (TRAI) regulations. If your complaint remains unresolved after our Appellate Authority has reviewed it, you may:
- Register your grievance with the Department of Telecommunications (DoT) through its citizen-facing portals (such as Sanchar Saathi), which handle telecom consumer grievances at the national level.
- Bring the matter to TRAI's attention, which monitors service providers' compliance with consumer protection regulations, including patterns of unresolved complaints.
- Pursue remedies available under the Consumer Protection Act, 2019 through the appropriate consumer court, where applicable.